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DCA

COVID Policy

Effective Date 

June 2, 2021 

Purpose 

To support and promote the health and safety of all employees in our workplace during the COVID-19  pandemic. 

Policy 

All Debt Control Agency Inc’s (DCA) employees must comply with the health and safety measures outlined  below. These measures are being put in place not only for each employees’ own protection, but also for  the protection of their co-workers, visitors to the workplace and our surrounding communities. 

Health Protection – General Measures 

  1. Employees are expected to always wear masks in the workplace, except when eating or when working  in a private office with the door closed. To support mask use: 
    1. DCA will provide you with disposable masks.
    2. DCA will maintain a supply of disposal masks which can be used if you forgot to bring your  mask to work on a particular day, but these occasions should be rare.
    3. DCA will provide instruction to all employees on proper mask use. 
  2. Cleaning and sanitizing will occur more frequently.  
  3. Hand soap and sanitizer will be provided at every entrance to the workplace and other high-traffic  areas. Please wash or sanitize your hands frequently for at least 20 seconds. 
  4. Disinfectant swabs and wipes will be provided. Shared equipment must be wiped down after every  use. Phones, keyboards, and workstations should be wiped down at least daily. 
  5. Signs will be place at appropriate locations in the workplace to provide information on proper  handwashing and mask use.
  6. Please take your temperature regularly (at least once per week) as a proactive measure to help identify  if you may be ill but otherwise not symptomatic. If you have a temperature reading of 38 degrees C or  over, you must self-identify to your supervisor and may be asked to remain at home as a precaution. 
  7. If you feel unwell or have symptoms of COVID-19, you must self-identify to your supervisor and may  be asked to remain at home as a precaution. 
  8. If you or a person with whom you have been in close contact receives a positive COVID-19 test result,  you must self-identify to your supervisor and may be asked to remain at home as a precaution. 

Physical Distancing 

  1. The commonly cited advice of keeping 6 feet / 2 metres of physical distance is a bare minimum, best  suited to outdoor environments and indoor spaces with good air circulation. DCA aims to exceed  these bare minimums and asks you to protect yourself and your coworkers by maintaining as much  physical distance as reasonably possible. i.e., no shaking hands or hugging etc.  
  2. DCA will limit the number of people present in the workplace at any one time through measures  which may include staggering hours, alternating shifts, where reasonable and appropriate to business  needs, offering remote work arrangements. The specific measures to be taken for a particular  employee will be determined on a case-by-case basis.  
  3. DCA will place signs and floor markings to enforce appropriate distancing. 
  4. Hallways and staircases will be “one way” and signs will be placed to confirm the direction of travel. 
  5. As talking or yelling increases the potential for viral spread, face-to-face verbal conversations are to  be limited to situations in which they are strictly necessary. For most verbal communications, please  consider alternatives such as phones or online audio or video. If face-to-face conversations are  necessary, they should occur in a well-ventilated indoor area at a distance of at least 6 feet / 2  metres. 

Lunchrooms / Eating Areas 

  1. A maximum of 5 people will be permitted in the lunchroom as any given time to ensure appropriate  physical distancing. DCA will make best efforts to stagger lunch and break times so that the  maximum capacity can be observed. 
  2. In addition to lunchrooms, you may choose to eat in your personal vehicle or at an outdoor area on our premises.
  3. Within lunchrooms or eating areas, each employee must sit at a separate table. 
  4. Hand sanitizers and alcohol-based disinfectants will be made available in the lunchroom. You must  wash your hands or use sanitizer upon entering the lunchroom, and wipe down every surface after use (e.g., fridge handles, chair, etc.) 

Washrooms 

  1. Only one person at a time will be allowed inside a washroom even if the washroom has multiple stalls  or urinals. 
  2. You must wash your hands after using the washroom. 
  3. After washing hands, please use a paper towel to open the door. Wastebaskets will be provided close  to the washroom doors for paper towels to be disposed.  

Additional Measures – Sales 

  1. Sales meetings should be conducted via telephone or video call rather than in-person. 
  2. Where in-person visits to customer sites are required, DCA’s employees must comply with all health  and safety measures put in place by the customer or potential customer for visitors to its site. As  well, DCA ‘s employees should observe the following safety precautions:

a)Maintain physical distancing of at least 6 feet / 2 metres.
b) Avoid handshakes or other physical greetings. 
c) Hold meetings in well-ventilated areas wherever possible. 

Visitors 

  1. Visits from individuals external to DCA should be done virtually whenever possible. 
  2. In-person visitors (other than regular suppliers of equipment / material) should only be invited  with advance approval. 
  3. Visitors will be screened upon arrival at the site using a short questionnaire which will require  them to disclose it they have travelled outside of Canada, experienced any symptoms consistent  with COVID-19, or been in contact with anyone who has travelled outside of Canada or  experienced COVID -19 symptoms within the 14 days prior to their visit.
  4. Visitors will be asked to wear masks while on site. 
  5. Visitors will be asked to clean their hands with alcohol-based hand sanitized before entering the  premises. 

Review of Measures 

  1. As the governments recommended public health measures are adjusted, DCA will review and  adjust their health and safety measures accordingly. 
  2. DCA’s health and safety committee has reviewed these measures and measures will continue to  be reviewed monthly for ongoing recommendations.