Debt collection outreach can have more impact if you go to where your recoveries are and utilize a personal touch.

Text messaging with custom messages to support your clients through the collection and recovery process can help to make your collection efforts more effective and personify your business. Using this method for simple reminders or check-ins can help your business to stay top of mind in consumers’ heads and encourage response whereas other methods, such as cold calling, may be less effective.

Keeping the communication channels open in a variety of platforms can go a long way when it comes to customer relationships.

What do you think of this outreach method?